Within Atlantis we take great pride in the quality of property management and the associated services that we deliver to our clients.
We have undertaken extensive research into the property management business to find out what clients want and the failures of their previous managing agents. As a result, we have developed a unique approach to the management of leasehold properties and freehold estates.
Why change to Atlantis?
Atlantis will save you money by providing better management, value for money and a long-term improvement plan for your development. We have reduced the service charges on over 87% of all developments taken on from other managing agents, whilst improving service levels and development standards.
In addition, we have invested heavily in new systems and technologies, ensuring that the services we offer are of the highest standards in the property management business.
Above all, we are accessible to all customers whichever way they want to communicate with us.
Our estate management team
Atlantis believes that each development should have its own individual manager who will know the block or estate intimately.
Communication is essential and all our Estate Managers are trained in the legalities of conducting both Annual and Extraordinary General meetings. In addition to the formal meetings, our Estate Managers will hold general residents meetings, and will also meet residents individually to discuss their specific issues when required.
We are experienced in the employment and management of on-site personnel such as caretakers, concierge staff and porters. Our unique bonus scheme for staff ensures they remain committed to the task at hand, and provide the very best for your development.
All clients have direct contact with a Company Director who is always on hand to advise on legal, management and financial matters.
Our maintenance team
We utilise a multi-skilled, multi-faceted maintenance team on hand to facilitate a speedy reaction to those problems that seem to come round at the most unexpected and inconvenient times. We are on hand 24 hours a day, 365 days a year.
We have excellent contacts with accountants, surveyors and solicitors, all of whom have experience in dealing with property management and offering the best advice at competitive rates.
Repairs & planned maintenance
The estate manager will carry out regular site visits and will produce a site inspection report customised to each development. Amendments or additions to the report will be available via your own Pathway website, our proprietary software. These checks are thorough and cover all aspects of the development, from checking each light fitting to inspecting the quality of the gardening to slipped or missing roof tiles.
We will arrange and manage all contracts covering gardening, cleaning and all other day to day requirements for the development, negotiating competitive rates whilst ensuring the best service is provided. In the event that you have preferred contractors we will of course continue to use their services as instructed.
For larger maintenance projects we will arrange at least three quotations and comply fully with the requirements under Section 20 of the Landlord and Tenant Act. In addition we will supervise these works and ensure that a professional finish is achieved by the chosen contractor.
We believe that preventative maintenance is always the answer both economically and practically and will provide the necessary advice to our clients to ensure that this is always the first option.
Careful financial management of your estate is crucial to ensure that all repairs, insurances, planned improvements and major works can be funded and carried out. Our trained accounts team work tirelessly to ensure that both the estate manager and the client have access to such information which will be accurate and clear. We will supply financial reports on a regular basis which will enable you to monitor the financial performance of your development.
In addition the accounts team will ensure that service charge, ground rent and insurance demands are sent promptly to all leaseholders and ensure that proactive credit control procedures are in place to avoid any cash flow problems throughout the year. We are able to offer various payment methods including monthly instalments and credit / debit card payments, thus ensuring residents have every opportunity to settle their accounts.
Through careful liaison with the client we will establish and maintain an appropriate reserve fund for all developments. Presence of a reserve fund now has a positive impact on the value of the individual units as well as providing a buffer for any major or planned repairs that come about.
Each development will have separate trust bank accounts and we have negotiated free banking with Lloyds and competitive rates of interest on all balances.
Atlantis has developed Pathway, a website for each development which enables clients to access their development account. Here online service charge payments can be made via credit / debit card and important information such as copy leases, buildings insurance certificates, budgets, newsletters and other vital information are available.
Issues can be logged and tracked via Pathway 24 hours a day, 7 days a week.
Insurance can be a minefield for lessees. Freeholders sometimes do not have the leaseholders' best interests at heart and we are experienced in ensuring that their chosen insurance company is providing the right cover at the most competitive price.
We have a wide and varied range of insurance providers at our service. Competitive rates are sought on renewal and we have been able to save thousands of pounds by shopping around for the most applicable and best value cover.
As well as buildings and estate insurance Atlantis are able to advise and arrange on both Directors & officers liability insurance and engineering policies which will help to protect the development against any unplanned expenditure.
We will advise and ensure that your development or estate is compliant with the latest regulatory health, safety and fire legislation.
Every development, block of apartments and estate is so very different. As such, we prefer to meet on site to discuss the unique requirements of each client. We offer a bespoke service at a competitive rate with as much or as little day-to-day management control as decided by you. Above all, we offer an extremely flexible approach to block and estate management, from merely collecting the service charge through to a full management package.
If you have any questions, why not get in touch