Customer focused...


Earlier this year we had short listed three property agents to replace the agents we had inherited from the developer. The decision to appoint Atlantis was unanimous and we have not been disappointed.

We had some important priorities in security and maintenance to deal with, and have made more progress in the last six months than in the previous two years. Atlantis has responded well to our requests to get things done. They are customer focused and get things finished promptly. Our costs have come down and the service has improved tremendously – what more can I say!

An even better service...


My fellow directors and I have found Atlantis to be responsive and helpful at all times. Managing a development such as ours is never as straightforward as people imagine. There is always something new to deal with. Together we’ve overcome all the problems that we have encountered to date.

Atlantis does a good job. Whether it’s day-to-day maintenance tasks, financial issues or some of the more difficult legal issues we encounter, we can always rely on timely assistance from their team.

I honestly believe that their estate management service has, through continuous improvement, become an even better service over the four years that we have worked together.

Expertly handled...


From the start, Atlantis has performed in a highly professional and competent manner, and have provided excellent support whenever needed. Their estate managers have ensured that our needs are dealt with promptly and are readily accessible, accommodating and understanding. Contracts are well managed and our efforts to keep costs to a minimum is fully supported and assisted.

Our finances are expertly handled by an accounts manager who is ever-willing to explain and advise. Atlantis attain the high standards we expect and demand, and we regard them as our close partners in ensuring the RMC is effectively managed.

Prompt replies and action...


Three years ago the RTM Company took over control from a highly litigious freeholder. The best decision we made was to appoint Atlantis as our managing agents. They drew up a six year plan with annual budgets and enabled us to keep costs under control while improving services and refurbishing.

We communicate directly with relevant personnel, including a director, and always get prompt replies and action. When staff have changed, the transfer has been seamless. Atlantis have introduced us to experienced legal and other services and have always remained engaged with any issues.

Always improving services...


Thank you for your e-mail advising us of your efforts to improve your service at Greycoat House.   Although we are not at Greycoat House presently we do appreciate how you constantly communicate with the Owners on what is being done and how you are striving to improve management of the Building.   We have owned the property at Greycoat House for over ten years now and feel that Atlantis have provided the best service of all the other Management Companies. As absent Owners we thank you for constantly keeping us advised of what is being done and, when we have problems, dealing with them expeditiously.
 
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